Popular eliminates ATM charges and announces update in the branch hours of operation to safeguard its customers and the wellbeing of its employees in the face of the coronavirus (COVID-19) pandemic


Contact a member of Banco
Popular de Puerto Rico's
Media Relations Team.


Thursday, March 19, 2020 11:46 am EDT


Virgin Islands

In order to continue supporting and ensuring the safety of its customersemployees and community in the Virgin Islands, Popular has implemented preventative measures to protect everyone’s health and ensure the continuity of services.  

Branches and Service Centers will limit entry to a maximum of 10 clients at a time. The financial institution has intensified the cleanup efforts at all its facilities, and each is supplied with hand sanitizer for use by customers and staff. The following branches and service centers are open and will provide client services daily during these hours 

USVI Branches & Service Centers 

Monday through Friday:          
  • 8:00 a.m. to 1:00 p.m. - Full Services 
  • 1:00 p.m. to 3:00 p.m. - Drive-thru service only 
  • 9:00 a.m. to 1:00 p.m. - Drive-thru service only 
           St. Croix:  Orange Grove & Sunny Isles 
           St. Thomas: Main Office & Ft. Mylner 

Tortola Branches & Service Centers  

Monday through Friday:           

  • 9:00 a.m. to 1:00 p.m. - Full Services 
  • 1:00 p.m. to 3:00 p.m. - Drive-thru Service only 


  • 9:00 a.m. to 1:00 p.m. - Drive-thru service only 

Virgin Gorda Branch will remain close until further notice.  Any additional changes in operations will be notified through the news media and social networks.  

Additionally, in order to facilitate and promote the use of alternative methods to the branch visits, Popular will make the following changes: 

  • Elimination of charges for the use of ATMs for non-Popular customers. 

  • Increase in the limit amount from $5,000 to $10,000 on deposits at Mobile Easy Deposit and ATMs. Other limits apply to commercial deposits. 

  • Elimination of charges incurred by Popular clients that use ATMs of other entities. 

  • Increase in the monetary amount of transactions that can be made through the Drive-thru Teller to a maximum of $10,000. 

  • Elimination of the transaction limit at the Drive-thru Teller. 

Similarly, the institution reminds its commercial clients that they can count on the digital banking tools available to maintain the operational continuity of their businesses, without having to visit branches, such as: 

  • Mi Banco Business 

  • Web Cash ManagerSM 

  • Remote Deposit (only available in USVI) 

  • Mobile Easy Deposit (only available in USVI) 

  • Night Deposit 

Additionally, Popular has an available credit line of up to $50,000 with 0% interest and $0 payments for the first three months to support commercial clients in the recovery of their business, provided they comply with the required credit approval processes.  

Popular stressed that those who are financially affected and need guidance on their mortgage loans, personal loans, auto loans, or credit cards should call 1-833-221-2203. Business customers can call the Business Banking Center at 1-855-756-3939 or contact their relationship officer. 

 Meanwhile, TeleBanco service will remain available 24 hours, 7 days a week at 1-888-724-3659. The institution urged its clients to use the Drive-thru and digital services to facilitate their transactions without needing to visit a branch. For more information, visithttps://www.popular.vi/  


Teruca Rullán
(917) 679-3596

Patricia Collado
(939) 402-5270

Elaine Martínez
(787) 460-3560

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