As announced on September 18 through the media, Popular reaffirms its commitment to its customers in Puerto Rico and the Virgin Islands during the recovery process following Hurricane Maria. With this in mind, Popular will not charge late fees in personal loans, auto loans, mortgages and credit cards between September 18 and December 31, 2017. In addition, collection efforts, including mortgage foreclosures, will be suspended during this period.
As an additional effort to support customers, Popular mentioned that they will offer an automatic 90-day moratorium on credit cards, personal loans and auto loans, subject to certain terms and conditions.
In the case of mortgage clients whose loans were less than 90 days past due as of September 18, 2017, Popular will provide the flexibility of postponing the next three monthly payments. At the end of this period (in January 2018), if the client cannot bring his or her loan to current status, he or she will have the alternative of entering a payment plan or can undergo an assessment for other options depending on the loan type and his or her particular circumstances at that moment.
Clients with the willingness and ability to continue making payments as established, can do so through existing channels, including those branches that are open and Mi Banco.
Given telecommunications challenges, Popular anticipates that customers may encounter communication difficulties. The institution will do everything in their reach to expedite the process and support their clients. For additional information, customers can call 1-888-745-0717 and stay informed through the radio and social media.