In order to continue supporting and ensuring the safety of its customers, employees and community in the Virgin Islands, Popular has implemented preventative measures to protect everyone’s health and ensure the continuity of services.
Branches and Service Centers will limit entry to a maximum of 10 clients at a time. The financial institution has intensified the cleanup efforts at all its facilities, and each is supplied with hand sanitizer for use by customers and staff. The following branches and service centers are open and will provide client services daily during these hours:
USVI Branches & Service CentersMonday through Friday:
Tortola Branches & Service Centers
Monday through Friday:
Virgin Gorda Branch will remain close until further notice. Any additional changes in operations will be notified through the news media and social networks.
Additionally, in order to facilitate and promote the use of alternative methods to the branch visits, Popular will make the following changes:
Elimination of charges for the use of ATMs for non-Popular customers.
Increase in the limit amount from $5,000 to $10,000 on deposits at Mobile Easy Deposit and ATMs. Other limits apply to commercial deposits.
Elimination of charges incurred by Popular clients that use ATMs of other entities.
Increase in the monetary amount of transactions that can be made through the Drive-thru Teller to a maximum of $10,000.
Elimination of the transaction limit at the Drive-thru Teller.
Similarly, the institution reminds its commercial clients that they can count on the digital banking tools available to maintain the operational continuity of their businesses, without having to visit branches, such as:
Mi Banco Business
Web Cash ManagerSM
Remote Deposit (only available in USVI)
Mobile Easy Deposit (only available in USVI)
Additionally, Popular has an available credit line of up to $50,000 with 0% interest and $0 payments for the first three months to support commercial clients in the recovery of their business, provided they comply with the required credit approval processes.
Popular stressed that those who are financially affected and need guidance on their mortgage loans, personal loans, auto loans, or credit cards should call 1-833-221-2203. Business customers can call the Business Banking Center at 1-855-756-3939 or contact their relationship officer.
Meanwhile, TeleBanco service will remain available 24 hours, 7 days a week at 1-888-724-3659. The institution urged its clients to use the Drive-thru and digital services to facilitate their transactions without needing to visit a branch. For more information, visit: https://www.popular.vi/